Last updated: March 30, 2026
Katindi Communications Inc., operating as Successful & Smart Business Coaching, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
1. Who We Are
Successful & Smart Business Coaching is an Ontario-based business coaching practice at www.successfulandsmart.com. For privacy inquiries, contact us via our contact page.
2. What Information We Collect
- Identity: name, business name
- Contact: email address, phone number
- Coaching data: goals, progress notes, questionnaire responses, portal session materials
- Technical data: IP address, browser type, pages visited, session duration (via cookies and analytics)
- Communications: contact form submissions and email correspondence
We collect only what is necessary to deliver and improve our services.
3. How We Use Your Information
- Deliver coaching services and manage your client relationship
- Communicate about sessions, resources, and program updates
- Track your progress within the Blueprint Year© Portal
- Improve our website and services through aggregated analytics
- Send opted-in communications in accordance with CASL
- Meet legal and contractual obligations
4. Consent
We obtain consent at the point of collection — via form submissions, opt-in checkboxes, or signed service agreements. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
5. Cookies and Tracking
Our website uses cookies and similar technologies to personalize content and analyze traffic. By using our website you consent to cookies. You may manage or disable cookies in your browser settings; some features may be affected.
6. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share it with service providers (under confidentiality agreements) and legal or regulatory authorities if required by law.
7. Data Retention
We retain personal information as long as necessary to deliver services and meet legal obligations. Portal data is kept for the duration of your active program and a reasonable period thereafter. You may request deletion at any time.
8. Your Rights
Under PIPEDA you have the right to access, correct, and withdraw consent for your personal information, and to file a complaint with the Office of the Privacy Commissioner of Canada. Contact us via our contact page to exercise these rights.
9. Security
We take reasonable technical and organizational measures to protect your information. Our portal uses access codes and electronic signature processes. No internet transmission is completely secure.
10. Changes to This Policy
We may update this policy from time to time. The “last updated” date at the top reflects any changes. Continued use of our website constitutes acceptance of the revised policy.
11. Contact Us
Questions about this policy? Reach us through our Contact Us page.